FAQ

Yes, at Leash & Treat, all of our products are handmade and handcrafted, which means imperfections may occur. We believe that these imperfections add character and uniqueness to each item, making them special and one-of-a-kind. Please keep this in mind when purchasing our products, as they may vary slightly from the images on our website. If you have any questions or concerns about a specific product, feel free to reach out to our team for more information.

Yes, all products at Leash & Treat are handmade or handcrafted with love and care. Due to the nature of handmade items, imperfections may occur, but we believe this adds to the unique charm and character of each piece. Our dedication to handcrafting ensures that each product is made with the highest quality materials and attention to detail. Thank you for supporting our commitment to artisanal craftsmanship.

All products. at Leash & Treat are handmade, which means that each item is carefully crafted with attention to detail and love. Due to the nature of handmade goods, imperfections may occur, but this is what adds to the uniqueness and charm of our products. Rest assured that despite any imperfections, our products are of high quality and made with the best materials to ensure durability and functionality for you and your pet. Our focus on crafting products by hand allows us to create one-of-a-kind items that stand out and reflect our dedication to providing only the best for you and your furry friends.

At Leash & Treat, we recommend storing your treats in a dark cool place, properly closed or in an airtight container. For an extended shelf life, we advise storing them in the freezer and removing as needed. By following these storage recommendations, you can expect the treats to last for 2-3 weeks in a dark cool place and up to 6 months in the freezer. This ensures that your furry friends can continue to enjoy our high-quality treats for an extended period.

At Leash & Treat, we offer a variety of pet treats that are either semi-dehydrated, dehydrated, or air-dried. These methods involve removing moisture from the ingredients to make them shelf-stable and ready for consumption. Air-drying, dehydrating are both ways to achieve this, with the main difference being the specific process used. When ingredients are air-dried, they are dried / cooked at a very low heat below 40 degrees, ensuring that the raw ingredients are gently and slowly dried out, preserving their nutrients and natural flavors. This method is popular because it allows the ingredients to retain more of their original nutritional content and natural taste. In contrast, dehydrated and semi-dehydrated treats involve the use of higher temperatures to remove moisture from the ingredients. While this can alter the nutritional content and natural flavors to some extent, it creates a different texture and taste that some pets may prefer. Regardless of the method used, all our dehydrated, semi-dehydrated, and air-dried treats are carefully selected to provide your pets with high-quality, nutritious, and delicious options that cater to their health and dietary needs.

At Leash & Treat, we strive to process orders as soon as possible and ship them out quickly, typically within 1-2 business days. However, the delivery time may vary depending on your location and the shipping method chosen at checkout. Please note that the processing and shipping timeframes are based on everything you have ordered being in stock and no items being on pre-order or back in stock request. If any items are not immediately available, we will notify you promptly to discuss potential alternatives or provide an estimated timeline for when the items will be in stock and ready to ship. We are committed to keeping you informed and making every effort to get your order to you in a timely manner.

At Leash & Treat, we offer two shipping options: Pudo Locker delivery and Direct Door Delivery through our trusted courier partner. Depending on the option you choose, your order can take anywhere from 2-5 days to arrive. Please note that orders processed on a Friday may not be transported over the weekend, so we make every effort to dispatch them before the end of the week to minimize any delays. Rest assured, we strive to get your orders to you as quickly as possible while ensuring they arrive in excellent condition.

At Leash & Treat, we understand the importance of receiving your order in a timely manner. If your order gets lost or is not delivered within the expected timeframe, we will make every effort to track it down and ensure it is sent to you as soon as possible. While we haven't experienced any orders going missing previously, rest assured that we take such situations seriously and work with reliable courier services to minimize the risk of delivery issues. If you have any concerns about the status of your order, please reach out to our customer service team, and we will assist you in resolving the issue promptly. Your satisfaction is our priority, and we are committed to ensuring that you receive your order in a timely and efficient manner.

If your order arrives damaged, we ask that you provide sufficient evidence of the damage, such as photos or a description of the condition of the items. Once we have reviewed the evidence, we will work to find a solution to replace the damaged items free of charge. This policy applies to items such as candles or any other products that may have been affected during transit. Our goal is to ensure that you receive your order in excellent condition, and we strive to address any issues with damaged items promptly and efficiently. Your satisfaction is important to us, and we are committed to providing a positive shopping experience with Leash & Treat. If you have any concerns about the condition of your order, please don't hesitate to reach out to our customer service team for assistance.